Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which Jyotibainfotech provides refunds for Jyotiba CRM subscriptions. We are committed to customer satisfaction and strive to provide fair and transparent refund policies.

By subscribing to Jyotiba CRM, you acknowledge and agree to this Refund Policy. Please read this policy carefully before making a purchase.

2. General Refund Policy

2.1 Standard Policy

Our general refund policy is as follows:

• Monthly Subscriptions: No refunds for partial billing periods
• Annual Subscriptions: Pro-rated refunds available within 30 days of purchase
• Free Trials: No charges during trial period; cancel anytime without refund needed
• Add-ons and Upgrades: Subject to the same policy as base subscriptions

2.2 Non-Refundable Items

The following are non-refundable:

• Setup fees or onboarding charges
• Custom development or integration fees
• Training or consulting services already rendered
• Third-party service fees (payment gateway charges, SMS credits, etc.)
• Partial month charges on monthly subscriptions

2.3 Refund Eligibility

To be eligible for a refund, you must meet all applicable criteria outlined in this policy and have no outstanding violations of our Terms and Conditions.

3. Monthly Subscription Refunds

3.1 No Partial Refunds

Monthly subscriptions are non-refundable. If you cancel your monthly subscription:

• You will retain access until the end of the current billing period
• No refund will be provided for unused days in the current month
• You will not be charged for subsequent months

3.2 Exception Cases

Refunds for monthly subscriptions may be considered in exceptional circumstances:

• Technical issues preventing service access for more than 72 consecutive hours
• Billing errors or duplicate charges
• Unauthorized charges due to account security breach

3.3 Service Credits

In cases where a refund is not applicable, we may offer service credits for future billing periods at our discretion.

4. Annual Subscription Refunds

4.1 30-Day Money-Back Guarantee

Annual subscriptions include a 30-day money-back guarantee:

• Request a refund within 30 days of initial purchase
• Receive a full refund of the subscription fee
• No questions asked (though feedback is appreciated)

4.2 Pro-Rated Refunds After 30 Days

After the 30-day period, annual subscriptions may be eligible for pro-rated refunds:

• Refund calculated based on unused months remaining
• Subject to a 20% processing and administrative fee
• Minimum 3 months of unused subscription required
• Request must be made at least 30 days before renewal date

4.3 Renewal Refunds

If your annual subscription auto-renews and you wish to cancel:

• Request a refund within 7 days of the renewal charge
• Full refund of the renewal amount will be provided
• Access will be terminated immediately upon refund

4.4 Discounted Subscriptions

Annual subscriptions purchased at a promotional or discounted rate are subject to the same refund policy. Refunds will be calculated based on the discounted price paid, not the regular price.

5. Free Trial Policy

5.1 Trial Period Terms

During your free trial period (typically 14 days):

• No payment is required to start the trial
• You can cancel at any time without charge
• No refund is necessary as no payment was made

5.2 Trial to Paid Conversion

If you forget to cancel before the trial ends and are charged:

• Contact us within 7 days of the charge
• We will provide a full refund as a one-time courtesy
• This courtesy refund is limited to once per customer

5.3 Trial Abuse Prevention

We reserve the right to deny refunds if we detect trial abuse, such as creating multiple accounts to extend free trial periods.

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, follow these steps:

1. Send an email to refunds@jyotibainfotech.in or support@jyotibainfotech.in
2. Include your account email address and subscription details
3. Provide your reason for requesting a refund (optional but helpful)
4. Include any relevant transaction IDs or invoice numbers

6.2 Required Information

Your refund request should include:

• Full name and registered email address
• Subscription plan and billing cycle
• Date of purchase or most recent charge
• Reason for refund request (helps us improve)
• Preferred refund method (original payment method or account credit)

6.3 Response Time

We will review your refund request and respond within 2-3 business days. Complex cases may require additional time for investigation.

7. Refund Processing

7.1 Approval Process

Once your refund request is approved:

• You will receive a confirmation email
• Refund will be initiated within 2 business days
• Your account access will be terminated (unless otherwise specified)

7.2 Refund Methods

Refunds are processed using the original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• UPI/Net Banking: 3-7 business days

7.3 Processing Time

The time it takes for the refund to appear in your account depends on:

• Your payment provider's processing time
• Your bank's policies and procedures
• The original payment method used

7.4 Refund Confirmation

You will receive an email confirmation once the refund has been processed. If you don't receive the refund within the specified timeframe, please contact your payment provider or bank.

8. Special Circumstances

8.1 Service Outages

In case of extended service outages:

• Outages exceeding 72 consecutive hours may qualify for partial refunds
• Refund amount calculated based on downtime duration
• Service credits may be offered as an alternative

8.2 Billing Errors

If you are charged incorrectly due to our error:

• Full refund of the incorrect charge
• Immediate correction of billing records
• Compensation in the form of service credits if applicable

8.3 Duplicate Charges

If you are charged multiple times for the same subscription:

• All duplicate charges will be refunded immediately
• No processing fees will be deducted
• Expedited refund processing (1-3 business days)

8.4 Unauthorized Charges

If your account was compromised and unauthorized charges were made, contact us immediately. We will investigate and provide a full refund if the claim is verified.

9. Upgrade and Downgrade Refunds

9.1 Plan Upgrades

When upgrading your plan:

• Pro-rated charges apply for the current billing period
• No refunds for the previous plan's unused portion
• Credits may be applied toward the upgraded plan

9.2 Plan Downgrades

When downgrading your plan:

• Downgrade takes effect at the end of the current billing period
• No refunds for the difference in plan pricing
• You retain access to premium features until the downgrade takes effect

9.3 Add-on Services

Add-on services (extra users, storage, features) are subject to the same refund policy as base subscriptions. Refunds are not provided for unused add-ons within a billing period.

10. Enterprise and Custom Plans

10.1 Custom Agreements

Enterprise customers with custom agreements may have different refund terms:

• Refund terms specified in the Master Service Agreement (MSA)
• Custom cancellation and refund procedures
• Negotiated terms take precedence over this standard policy

10.2 Multi-Year Contracts

Multi-year contracts may have specific refund provisions:

• Early termination fees may apply
• Pro-rated refunds based on contract terms
• Minimum commitment periods must be honored

10.3 Volume Discounts

If you received volume discounts, refunds will be calculated based on the discounted rate, not the standard pricing.

11. Exceptions and Limitations

11.1 No Refund Situations

Refunds will not be provided in the following situations:

• Account suspension or termination due to Terms of Service violations
• Fraudulent activity or abuse of the service
• Failure to use the service (non-usage is not grounds for refund)
• Change of mind after the applicable refund period
• Dissatisfaction with features that were clearly documented
• Third-party service failures beyond our control

11.2 Refund Abuse

We reserve the right to deny refunds if we detect patterns of abuse, including:

• Multiple refund requests from the same customer
• Creating multiple accounts to exploit refund policies
• Requesting refunds after extensive use of the service
• Fraudulent refund claims

11.3 Final Decision

Jyotibainfotech reserves the right to make the final decision on all refund requests. Our decision will be based on the circumstances of each case and this refund policy.

12. Chargebacks

12.1 Chargeback Policy

Before initiating a chargeback with your payment provider:

• Contact us first to resolve the issue
• Most issues can be resolved quickly through direct communication
• Chargebacks can result in additional fees and account termination

12.2 Consequences of Chargebacks

Initiating a chargeback without contacting us may result in:

• Immediate account suspension
• Loss of access to all data
• Chargeback processing fees added to your account
• Permanent ban from using our services
• Legal action in cases of fraudulent chargebacks

12.3 Dispute Resolution

We are committed to fair dispute resolution. If you have a legitimate concern, we will work with you to find a satisfactory solution.

13. Contact Information

For refund requests or questions about this policy, please contact us:

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be communicated via:

• Email notification to registered users
• In-app notification upon login
• Update to the "Last Updated" date on this page

Changes to this policy will not affect refund requests made prior to the change. Your continued use of the service after changes constitutes acceptance of the modified policy.